1. Our commitment
We want you to be able to discover Olyra with peace of mind. If your paid subscription doesn't suit you, we offer a 30-day money-back guarantee from the date of your payment.
2. How to request a refund?
Refunds are processed by our reseller and Merchant of Record, Paddle. You can make your request directly from your Paddle account or by contacting us at hello@olyra.app with the email address used for the purchase.
Paddle's official refund policy is available here: https://www.paddle.com/legal/refund-policy.
3. Processing times
Once your request is approved, the refund is generally credited within 5 to 10 business days to the original payment method. The exact timing depends on your bank or card issuer.
4. What is not accepted
We cannot honor refund requests made after the 30-day period, except where legally required. We also refuse fraudulent or repeated requests.
5. Annual subscriptions
If you have subscribed to an annual plan, the 30-day guarantee applies to the first period. The refund then covers the full amount of the current year.
6. Contact
For any question, write to us at hello@olyra.app.